Softworld Screens help

Find the answer. Keep the screen running.

Step-by-step guidance for customer workspaces, content, displays, and lead capture.

01Getting started

Launch your first screen

Follow the shortest path from a new account to a reliable live display.

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02Content

Manage the media library

Upload reusable images and videos, select items in bulk, and keep tenant storage organized.

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03Content

Build and organize playlists

Control sequence, image timing, fit, looping, and audio for a campaign.

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04Content

Use licensed background music

Preview the controlled catalog and attach an approved track to a playlist.

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05Content

Create a multi-zone screen layout

Divide a display into zones for playlists, clocks, messages, tickers, and QR calls to action.

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06Displays

Pair and manage a display

Connect an iPad, TV, Mac, or browser without signing the device into a customer account.

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07Displays

Schedule playlists

Play different campaigns on selected days and times in the organization time zone.

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08Engagement

Create and publish lead forms

Design inquiry forms, review drafts, publish public links and QR codes, and follow up with leads.

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09Organization

Manage profile, brand, and team

Keep customer identity and access separate from the Softworld platform owner account.

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10Engagement

Configure lead notifications

Send tenant-specific inquiry alerts and connect an optional webhook to another portal.

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11Troubleshooting

Troubleshoot display playback

Resolve offline badges, stale content, audio restrictions, and common iPad display issues.

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