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Troubleshooting

Troubleshoot display playback

Resolve offline badges, stale content, audio restrictions, and common iPad display issues.

What this does

The player caches assigned content for reliability. A screen can keep playing while temporarily unable to report its status.

Step by step

1

Check connectivity

Confirm Wi-Fi, reload the installed display, and check its last-seen time in Screens.

2

Refresh or repair

Send a refresh first. Use Repair saved content only if cached playback is stale or incomplete.

3

Restore audio

Tap Start display once after opening or reinstalling the iPad player.

4

Prevent sleep

Use suitable iPad Auto-Lock and Guided Access settings for an unattended front-desk display.

Related guides

Pair and manage a displayConnect an iPad, TV, Mac, or browser without signing the device into a customer account.Use licensed background musicPreview the controlled catalog and attach an approved track to a playlist.